Refund and Returns Policy

SHiVUQ Shop – Refund & Returns Policy

At SHiVUQ Shop, we value your satisfaction and aim to provide products and services of the highest quality. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You have 7 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• Certain products (such as digital items, custom-made designs, and services) are non-returnable.

2. Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it (unless the product was defective or the error was on our part).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange for the same item, email us at [email protected] with your order details.

4. Non-Refundable/Non-Returnable Items

• Digital products, downloadable files, and custom services.

• Products purchased on sale or through promotional offers.

5. How to Initiate a Return

• Email [email protected] with your order number, proof of purchase, and reason for return.

• Our team will review your request and provide instructions for the return process.

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Contact Us
For any questions about our Refund & Returns Policy, please email us at [email protected].